FAQ
GENERAL QUESTIONS:
DO YOU HAVE A BRICK AND MORTAR LOCATION?
We do not have a store at this time, but we a warehouse where you can come and see our products. and pick from our inventory.
DO YOU SHIP TO PO BOXES?
We can ship to P.O. Boxes via the United States Postal Service (USPS) and FedEx.
CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?
Yes we can. Please contact us at 817.528.8921 or info@theafricanhomegoods.com as soon as possible if you would like to make any changes to your order. We will work with you to customize your order.
WHAT ARE YOUR INTERNATIONAL SHIPPING RATES?
International shipping vary according to weight and location. International shipping rates are calculated at check out automatically with complete shipment tracking for all international orders. Please visit our Shipping page for more information.
RETURNS, EXCHANGES, CANCELLATIONS & REFUNDS:
WHAT IS THE AFRICAN HOME GOODS RETURN POLICY?
We guarantee the quality and individuality of all our fair trade products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If you are not completely satisfied with your purchase, you may return it within 30 days by contacting our customer care team at 817.528.8921 or info@theafricanhomegoods.com. and please note that shipping costs are non-refundable.
IF I MAIL IN MY RETURN, WHEN WILL I GET MY REFUND?
Please allow at one week for us to receive your returned item(s) and we will process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. If the item was a gift, we will issue store credit for the return in the form of a gift card.
WHOLESALE:
IS THERE A MINIMUM TO YOUR WHOLESALE POLICY?
PRODUCT QUESTIONS:
HOW CAN I KEEP MY BASKETS CLEAN?
Please wipe the basket with a damp cloth. If you choose to use soap, please use it lightly to avoid saturating the basket and the stalks located inside the coils.
WHY ARE MY BASKETS NOT THE SAME SIZE AS ADVERTISED?
If you purchase two of the same basket, you might notice size variations. We do our best to make sure each basket is within the parameters of the size we advertise on our site. We hold our handmade products in the most high esteem and we hope that you enjoy these variations as much as we do.
WHY DID MY BOLGA BASKET ARRIVE FLATTENED?
Bolga baskets will arrive flattened / folded which saves money on shipping, and we include information, step-by-step guide on how to reshape any round bolga basket!
How Can I can reshape my basket?
Simply mist or moisten the basket and flex it by hand into the desired shape. Soaking the basket in a tub of water for approximately thirty seconds works well if the basket has been flattened for shipping purposes. This can be done as many times as necessary without damaging the basket.